What type of businesses does Novaj Tech support?

We support small businesses across NYC, Westchester, and Northern NJ — including offices, clinics, professional services, retail shops, creators, and home-office professionals who need business-grade IT.

What is included in your Managed IT Services?

Managed services include unlimited remote support, network monitoring, proactive maintenance, security updates, user onboarding/offboarding, cloud support, Wi-Fi optimization, and Microsoft 365 management. Exact coverage depends on the tier (IT Support, IT Administrator, or IT Partner).

Do you offer ad-hoc or one-time IT support?

Yes. If you don’t need a full managed plan, we offer on-demand support for troubleshooting, Wi-Fi issues, device problems, network fixes, and general IT needs.

Do you service residential clients?

Yes — residential clients can book ad-hoc IT support for networking/Wi-Fi issues, device help, or general tech support. Managed plans are for business clients only.

Which areas do you serve?

We provide IT support to small businesses in NYC, Westchester County, Northern New Jersey, and surrounding areas.

Do you support Microsoft 365 and Google Workspace?

Yes. We handle licensing, user management, security configuration, migrations, and ongoing support for both platforms.

Can you help with network and WiFi problems?

Absolutely. We specialize in network optimization, WiFi improvements, eliminating dead zones, configuring UniFi networks, and improving overall performance.

How do your pricing and plans work?

Managed IT plans are customized to each business based on user count, devices, and network complexity. Ad-hoc support is billed per visit or per hour. Contact us for a tailored estimate.

Do you offer on-site IT support?

Yes. We provide both remote and on-site IT support depending on the issue and the client’s location.

How do I get started?

Simply schedule an IT consultation. We’ll review your current setup, discuss your needs, and recommend the best approach for your business.